Privacy Policy

Introduction

DesktopGlowNext ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our budget software tools and services available at desktopglownext.com.

We operate primarily in the Vietnam market while serving users globally. This policy complies with applicable Vietnamese privacy laws, including Decree 13/2023/ND-CP on Personal Data Protection, as well as international privacy standards.

Information We Collect

Personal Information You Provide

• Name and contact information when you register for an account
• Email address for communications and account verification
• Payment information when you purchase our software tools
• Financial data you input into our budgeting applications
• Support inquiries and correspondence with our team

Automatically Collected Information

• Device information including IP address, browser type, and operating system
• Usage patterns within our software applications
• Log files containing access times and pages visited
• Cookies and similar tracking technologies for functionality

How We Use Your Information

Your personal data helps us provide and improve our budget management services. We process your information for specific, legitimate purposes that benefit both you and our service quality.

Data Sharing and Third Parties

We don't sell your personal information to third parties. However, we may share limited data with trusted service providers who help us deliver our services effectively.

Service Providers We Work With

• Payment processors for secure transaction handling
• Cloud hosting providers for data storage and application delivery
• Email service providers for account notifications
• Analytics tools to understand user behavior and improve our software
• Customer support platforms for efficient help desk services

All third-party providers are bound by strict data processing agreements and can only use your information for the specific services they provide to us.

Your Privacy Rights

You have significant control over your personal data. These rights ensure you can manage how we collect, use, and store your information.

Data Security and Protection

We implement comprehensive security measures to protect your financial data and personal information from unauthorized access, disclosure, or misuse.

Technical Security Measures

• Industry-standard encryption for data transmission and storage
• Regular security audits and vulnerability assessments
• Multi-factor authentication options for account access
• Secure backup systems with encrypted data replication
• Access controls limiting employee data access to necessary personnel

Despite our security efforts, no system is completely immune to threats. We continuously monitor for potential security issues and will promptly notify you of any significant data breaches affecting your account.

Data Retention and Deletion

We keep your personal information only as long as necessary to provide our services and comply with legal obligations. Different types of data have specific retention periods based on their purpose and legal requirements.

Retention Periods

• Account information: Retained while your account is active plus 2 years after closure
• Financial transaction records: 5 years as required by Vietnamese accounting regulations
• Support communications: 3 years for quality assurance and dispute resolution
• Usage analytics: Aggregated and anonymized after 18 months
• Marketing preferences: Until you withdraw consent or close your account

When you request account deletion, we begin the data removal process immediately. Some information may be retained longer if required by law or for legitimate business purposes like preventing fraud.

International Data Transfers

Our primary operations are based in Vietnam, but we may transfer your data internationally to provide our services effectively. When we transfer data outside Vietnam, we ensure appropriate safeguards are in place.

Transfer Safeguards

• Standard contractual clauses with international service providers
• Adequacy decisions recognizing equivalent privacy protection levels
• Certification schemes ensuring data protection compliance
• Regular monitoring of international privacy law developments

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience with our budget software tools. These technologies help us remember your preferences and provide personalized features.

Types of Cookies We Use

• Essential cookies for basic website functionality and security
• Preference cookies to remember your settings and customizations
• Analytics cookies to understand how you use our software
• Performance cookies to optimize loading speeds and responsiveness

You can control cookie settings through your browser preferences. However, disabling certain cookies may limit some functionality of our budget management tools.

Children's Privacy

Our budget software tools are designed for adults managing personal or business finances. We don't knowingly collect personal information from children under 16 years of age without verifiable parental consent.

If you believe we've inadvertently collected information from a minor, please contact us immediately. We'll investigate and delete any inappropriate data collection promptly.

Updates to This Policy

We may update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements. Significant changes will be communicated through email notifications or prominent website notices.

We encourage you to review this policy regularly to stay informed about how we protect your privacy. Continued use of our services after policy updates constitutes acceptance of the revised terms.